Opening hours

Where do i configure the opening hours of our business?

Rules for escalation (i.e. forwarding to an agent, taking a note or deflecting to another channel) are often dependent on the opening hours of the business.

Instructions

1. Go to Settings.

2. Click on Openings hours.

3. Enable or disable a day with the toggle.

4. Enter the opening and closing times in the time boes for the enabled days.

5. Click on the Save button.

(1/2) Office hours

Generally office hours will dictate the bots behavior according to the openings hours you have defined in the first tab of the opening hours.

(2/2) Operator occupancy

Operator occupancy will show you a list of yourself and-or coworkers that are Available for chat through the bot's opening hours.