# Opening hours

Rules for escalation (i.e. forwarding to an agent, taking a note or deflecting to another channel) are often dependent on the opening hours of the business. 

## Instructions

1. Go to **Settings**.
2. Click on **Openings hours**.
3. Enable or disable a day with the toggle.
4. Enter the opening and closing times in the time boes for the enabled days.
5. Click on the **Save** button.

### (1/2) Office hours

Generally office hours will dictate the bots behavior according to the openings hours you have defined in the first tab of the opening hours.

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2FHJW1ksT0pf3ttvjfqGCz%2FScreenshot%202024-07-29%20at%2010.29.55.png?alt=media&#x26;token=1b67c7c6-0423-4629-b2cd-cd2138ed0238" alt=""><figcaption></figcaption></figure>

### (2/2) Operator occupancy

Operator occupancy will show you a list of yourself and/or coworkers that are **Available for chat** through the bot's opening hours.

<figure><img src="https://3356808761-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBQHGJABNTj5ISSOTRxM%2Fuploads%2Fmp9zw4Lz7m6l1nZC1ydP%2FScreenshot%202024-07-29%20at%2010.30.31.png?alt=media&#x26;token=b5e73ffb-6919-494d-8666-81dddee551b9" alt=""><figcaption></figcaption></figure>