Opening hours
Where do i configure the opening hours of our business?
Last updated
Where do i configure the opening hours of our business?
Last updated
Rules for escalation (i.e. forwarding to an agent, taking a note or deflecting to another channel) are often dependent on the opening hours of the business.
Go to Settings.
Click on Openings hours.
Enable or disable a day with the toggle.
Enter the opening and closing times in the time boes for the enabled days.
Click on the Save button.
Generally office hours will dictate the bots behavior according to the openings hours you have defined in the first tab of the opening hours.
Operator occupancy will show you a list of yourself and-or coworkers that are Available for chat through the bot's opening hours.
