# Opening hours

Rules for escalation (i.e. forwarding to an agent, taking a note or deflecting to another channel) are often dependent on the opening hours of the business. 

## Instructions

1. Go to **Settings**.
2. Click on **Openings hours**.
3. Enable or disable a day with the toggle.
4. Enter the opening and closing times in the time boes for the enabled days.
5. Click on the **Save** button.

### (1/2) Office hours

Generally office hours will dictate the bots behavior according to the openings hours you have defined in the first tab of the opening hours.

<figure><img src="/files/u6Ggn2YdbLZB1v9LWNZw" alt=""><figcaption></figcaption></figure>

### (2/2) Operator occupancy

Operator occupancy will show you a list of yourself and/or coworkers that are **Available for chat** through the bot's opening hours.

<figure><img src="/files/x160ldZwhvu5WJcBOklr" alt=""><figcaption></figcaption></figure>


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