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DialoX Manual
DialoX Manual
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      • Level 1 - Basic
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  • SETTINGS
    • User Settings
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  • DESKTOP
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  • FAQ
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      • How to Publish
      • How to make 2FA Required
      • How to add additional columns to contactlist
      • Conversation retention time
      • How to help the bot pronounce phone numbers correctly
      • How to help the bot pronounce loose numbers correctly
    • Flow Topics
      • Skipping step based on language tag
      • Switching language using intent trigger
    • Meta
      • How to get Meta Business Suite Verification
      • How to connect Facebook page to Facebook Business Account
    • 360Dialog
      • How to give permission API access
      • How do I change my profile in 360Dialog
      • How to make 360dialog templates
      • How do I terminate my number in 360Dialog
    • Bubblescript
      • How to add a custom button
      • How to change the email template
    • Operator
      • Where are my CDRs?
      • Onboarding required
    • Google Tag Manager
    • Platform
      • Network Security Policies
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  • Instructions
  • Privacy policy
  • Supported languages
  • Formal language
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  1. SETTINGS
  2. App Settings

App identity

PreviousApp SettingsNextOpening hours

Last updated 21 days ago

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The first thing you need to take care of when setting up your app is to configure the languages and time zone you want to support.

Instructions

  • Click on Settings in the main menu on the left hand side

  • Click on Identity to open the app Identity page (should be selected by default)

  • Type the name of your Bot

  • Change or add languages by clicking in the language field. Repeat this for all additional languages you want to support

  • Configure the Timezone to your preferred time zone

  • Configure the Country of origin

  • If your company has a privacy policy page, fill in the URL in the Privacy policy URL. There will be a button shown in the chat window with the customer so it will always be available to them, see Privacy below.

  • If you want to protect your bot from editing, you can activate the option Protected.

  • Click Save (you might need to scroll first to find the save button)

  • Click the Publish button to publish your changes

It might be that your SAVE button is not visible and you need to scroll first. Please don't click on the PUBLISH button before you clicked on the SAVE button first.

Privacy policy

The privacy URL that you provide under Identity settings will be displayed in the Web Widget as "Privacy statement".

Supported languages

From time to time new supported languages are added. At the moment of writing this documentation the following languages are supported:

  1. Dutch

  2. German

  3. French

  4. Spanish

  5. Danish

  6. Finnish

  7. Portuguese

  8. Russian

  9. Swedish

  10. Turkish

  11. Ukranian

  12. Japanese

  13. Polish

  14. Latvian

  15. Italian

  16. Arabic

  17. Hindi

  18. And many more...

When setting up your App you can configure multiple languages, but only one language is supported at any given time per conversation.

Formal language

Some of the languages have a FORMAL option. It will enable the language produced by your bot to be in formal writing. For the dutch it means using "u" and "uw" rather than "je" and "jouw".

Icon

Optionally the icon can be replaced by your own. Click on it to see the options:

The logo is used for displaying in the chat widget (see image under privacy policy) and as avatar of the app when chatting.