Iterate
To ask the user recurrently for their intent
Last updated
Was this helpful?
DialoX Manual
To ask the user recurrently for their intent
Last updated
Was this helpful?
The iterate node is a special kind of ask. Where a normal ask continues the flow after a satisfied answer is given, the iterate will always return and ask the user again.
So in the following example, when the user answers "Choice A" to the question "What can I do for you?", the Smart App will answer "Choice A" and then return to the Iterate note to ask the user again.
Because of this returning behaviour, this node can be used as a menu to the different user intents this Smart App can perform.
Every time the user returns in the Iterate node the user will be asked again using a preconfigured "Repeat (1)" or "Repeat (2)" text. After the last one it will re-iterate the last question over and over again.
When providing only one text, or only two texts, it works the same way. It will simply re-iterate the last text you provided.
Create a new node on your canvas of type "Iterate" by right clicking your canvas and select Iterate (default)
Provide at least one text by entering the question in the Question field, like: "What can I do for you today?
Optionally provide repeat questions in Repeat (1) and (2) that will be used to ask the user after a turn
Optionally add an __unknown__ dialog trigger to respond to the situation where none of the links match the user message
Optionally add FAQs in the Iterate side panel
Question
The initial question
Repeat (1)
The text to use when asking the user a second time
optional
Repeat (2)
The text to use when asking user a third time. The system will keep on using this text for all following turns
optional
FAQs
Optionally FAQs can be added to the Iterate node so for simple question and answers there is no need for adding branches.
optional
Iterate nodes usually act as the "main menu" of your Smart App resulting in this node to become a "tree" with a lot of "leafs". The leafs are most of the time simple say nodes to provide an answer to a question (frequently asked questions, or FAQ in short). It is not uncommon that these types of FAQs take up a large part of the visual space of your flow, cluttering the canvas and make it difficult to maintain, consider the following situation:
To solve this issue the Iterate node can hold zero, one or more FAQ's. These FAQ's can then be maintained in the FAQs page in the Content Section. This removes a lot of complexity on your Flow canvas, enabling you to focus on what really matters. Like this:
The FAQs are now not visible anymore in the flow making the real functionality more visible. In this example, the fact that this Smart App can redirect towards one of the departments. The FAQs are now in the content section:
Defining the FAQs in the content section will not make the FAQs automatically available as triggers and answers in your Iterate node on your flow. You need to link the FAQs you want to support in your Iterate node in the side panel:
Other than that, this node type works exactly the same as the .
