Platform defaults

The platform defaults skill is a framework containing all default behaviour and logic that is needed for the Base flows skill to support its flow nodes.

Furthermore, this skill introduces the following system intents in the AI section:

System intents are intents that are managed by the DialoX team since they are needed for other platform skills to work properly, like Yes, No, etc.

Intent

Description

Examples

Yes

When the user says yes

Sure, yep, absolutely

When the user says no

Not at all, nope, negative

Escalate

When the user asks for a human

I want to speak to a human please

Hello

When the user says hello

Hi there, hello, hi

Thanks

When the user thanks the agent

Thank you, thank you so much

Finish

When the user indicates to be done

Thanks, that's it

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Last updated 1 month ago

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