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DialoX Manual
DialoX Manual
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      • Level 1 - Basic
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      • Level 3 - Professional
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        • Show: audio
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        • Show: file
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        • Control flow: branch
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        • Control flow: switch language
        • Control flow: close
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        • Dial: number
        • Dial: smart
        • Send: note
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        • Escalate: default
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        • How to automate outbound Whatsapp
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      • How to Publish
      • How to make 2FA Required
      • How to add additional columns to contactlist
      • Conversation retention time
      • How to help the bot pronounce phone numbers correctly
      • How to help the bot pronounce loose numbers correctly
    • Flow Topics
      • Skipping step based on language tag
      • Switching language using intent trigger
    • Meta
      • How to get Meta Business Suite Verification
      • How to connect Facebook page to Facebook Business Account
    • 360Dialog
      • How to give permission API access
      • How do I change my profile in 360Dialog
      • How to make 360dialog templates
      • How do I terminate my number in 360Dialog
    • Bubblescript
      • How to add a custom button
      • How to change the email template
    • Operator
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      • Onboarding required
    • Google Tag Manager
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On this page
  • 1. Train a global intent
  • 2. Add an intent trigger to your Playbook
  • 3.Add Flow control: switch language
  • 4. Add Flow control: restart

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  1. FAQ
  2. Flow Topics

Switching language using intent trigger

PreviousSkipping step based on language tagNextMeta

Last updated 3 months ago

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The most common way to have users choose their language of choice is using the when the isn't correct.

Another way of offering users to change their preferred language is by building an intent trigger in your flow that then triggers the to switch to the right language.

In this example we are going to offer a way to switch to the dutch language, but using this example you can implement any language switch.

1. Train a global intent

Go the the AI section and open the Intents page. Add an intent called "Switch to dutch".

2. Add an intent trigger to your Playbook

Go to the Flows section and open the Playbook. Now right click on your canvas and choose to add an Intent trigger to the flow:

Now pick the intent you just created in the side panel of the newly created intent trigger by clicking on the pick button and select the intent switch_to_dutch.

3.Add Flow control: switch language

Now drag a line from the newly created intent trigger node and pick the Switch language node in the Flow control menu.

4. Add Flow control: restart

Now when the language is changed while a conversation is in the middle of an Ask node or Iterate node, the App will still repeat the text in the previous language. This is because the ask and iterate texts are already loaded in memory. The only way to solve this is by restarting the conversation. This can be done by dragging a line from the newly created switch language node and add the node Flow control: Restart.

Now the conversation will restart in dutch after having switched to dutch by the global intent.

Now configure it to switch the the dutch language by picking the language in the drop down. When the language isn't available, you might need to add it in your bot settings first. Go to the for this in settings.

bot identity page
ask: language node
language selected by the platform
switch language node
Create intent trigger
Configure the intent trigger to trigger on the newly created global intent
Add flow control: switch language
Configure the switch language node
Example