FAQs

The flow node iterate can use FAQs to provide answers to frequently asked questions without this node needing to have all the dialog triggers (leafs) on the Flow canvas. This cleans up your flow dramatically in situations where you have a lot of FAQs. See the Iterate flow node for more information.

How to manage FAQs

By clicking on the button Add faq a new item can be created. The form will show in red because the form needs an intent and an answer before the page can be saved.

The following properties need to be filled in per FAQ:

1. Intent, see next chapter about how to fill in

2. Answer, define the answer you want the Smart App to provide when this intent is triggered.

3. Tag, optionally define the tag to set by the Smart App when this answer is provided. See tags for more information.

About intents

Click the button 'Intent' to configure the intent that will trigger this FAQ. This will open up a drop down menu that allows you to pick an existing intent or create a new one by clicking on the little plus icon next to the search intent bar.

Create intent

You can choose to create the intent first in the AI section of the platform on the Intents page, or you can create the intent directly by clicking on the plus icon next to the search intent bar:

The intent should have a label which will generate the identity key for this intent and at minimum a description. The description is used by the AI to classify this user intent. Always describe intents as "when the user…". When the AI appears to have trouble classifying the intent when using the Smart App you can start to provide examples. This will sharpen the knowledge of the AI. See the Intents page for more information.

Import intent

With the little book icon button an intent can be imported from the global intent repository. This repository holds commonly used intents that are predefined by the DialoX team.

Use FAQs in your flow

Once FAQs are created you can start to configure them to be used in your flows by adding an Iterate node to your flow and add references to the FAQs you want to include in this flow. See the Iterate node for more information.