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DialoX Manual
DialoX Manual
  • Start
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    • Marketplace Apps
      • Level 1 - Basic
        • Callback Note Basic
        • On-call Router Basic
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        • SMS Call Deflector
        • Survey Basic
      • Level 2 - Advanced
        • Call Deflector
        • Callback Note
        • Order Assistant
        • Smart IVR
        • Survey
        • Website Chat
      • Level 3 - Professional
        • Callback Planner
        • Appointment Planner
    • Legacy Apps
      • Survey Extension
      • Smart IVR Basic
      • Smart IVR 2.0
      • Whatsapp Calldeflector 1.0
      • Whatsapp Calldeflector 2.0
      • Social Inbox 1.0
      • Social Inbox 2.0
      • Basic Group Voicemail
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      • Web App
      • Basic Callback Note
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        • How to add a flow for lunch breaks
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        • Say
        • Ask: open
        • Ask: choice
        • Ask: single
        • Ask: date
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        • Ask: time
        • Ask: audio
        • Ask: number
        • Ask: custom entity
        • Ask: address
        • Ask: zipcode
        • Iterate
        • Iterate: LLM
        • Say: LLM
        • Say: LLM Knowledgebase
        • Iterate: LLM Knowledgebase
        • Iterate: continue
        • Show: audio
        • Show: whatsapp link
        • Show: image
        • Show: video
        • Show: file
        • Show: location
        • Control flow: branch
        • Control flow: go to flow
        • Control flow: switch language
        • Control flow: close
        • Control flow: restart
        • Control flow: pause
        • Control flow: invoke dialog
        • Dial: number
        • Dial: smart
        • Send: note
        • Send: email
        • Send: SMS
        • Send: whatsapp
        • Escalate: default
        • Escalate: smart
        • Perform: create jira ticket
        • Perform: get jira ticket
        • Plan
    • AI
      • Intents
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        • Q&A Intents
      • Knowledge bases
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    • Channels
      • Chatwidget
      • Whatsapp
        • How to integrate Whatsapp
        • How to change my Whatsapp profile
        • How to manage Whatsapp templates
        • How to send Whatsapp template with documents
        • How to automate outbound Whatsapp
        • How to send Whatsapp template
        • How to use Commerce Catalog
        • Whatsapp for Business
      • MS Teams
        • How to migrate new Version
        • How to change channel connection
      • Facebook Messenger
      • Phone
      • Progressive Web App (PWA)
    • Content
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      • Voice lexicon
      • FAQs
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  • ADMINISTRATION
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  • DESKTOP
    • Enreach Contact Desktop
  • FAQ
    • Studio
      • How to Publish
      • How to make 2FA Required
      • How to add additional columns to contactlist
      • Conversation retention time
      • How to help the bot pronounce phone numbers correctly
      • How to help the bot pronounce loose numbers correctly
    • Flow Topics
      • Skipping step based on language tag
      • Switching language using intent trigger
    • Meta
      • How to get Meta Business Suite Verification
      • How to connect Facebook page to Facebook Business Account
    • 360Dialog
      • How to use 360Dialog as Wholesaler
      • How to give permission API access
      • How do I change my profile in 360Dialog
      • How to make 360dialog templates
      • How do I terminate my number in 360Dialog
    • Bubblescript
      • How to add a custom button
      • How to change the email template
    • Operator
      • Where are my CDRs?
      • Onboarding required
    • Google Tag Manager
    • Platform
      • Network Security Policies
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  • How to manage FAQs
  • About intents
  • Use FAQs in your flow

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FAQs

PreviousVoice lexiconNextCalendars

Last updated 23 days ago

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FAQs are available in the Base flows skill version 2.15 and above

The flow node iterate can use FAQs to provide answers to frequently asked questions without this node needing to have all the dialog triggers (leafs) on the Flow canvas. This cleans up your flow dramatically in situations where you have a lot of FAQs. See the for more information.

How to manage FAQs

By clicking on the button Add faq a new item can be created. The form will show in red because the form needs an intent and an answer before the page can be saved.

The following properties need to be filled in per FAQ:

  1. Intent, see next chapter about how to fill in

  2. Answer, define the answer you want the Smart App to provide when this intent is triggered.

About intents

Click the button 'Intent' to configure the intent that will trigger this FAQ. This will open up a drop down menu that allows you to pick an existing intent or create a new one by clicking on the little plus icon next to the search intent bar.

Create intent

You can choose to create the intent first in the AI section of the platform on the Intents page, or you can create the intent directly by clicking on the plus icon next to the search intent bar:

Import intent

With the little book icon button an intent can be imported from the global intent repository. This repository holds commonly used intents that are predefined by the DialoX team.

Use FAQs in your flow

Tag, optionally define the tag to set by the Smart App when this answer is provided. See for more information.

The intent should have a label which will generate the identity key for this intent and at minimum a description. The description is used by the AI to classify this user intent. Always describe intents as "when the user…". When the AI appears to have trouble classifying the intent when using the Smart App you can start to provide examples. This will sharpen the knowledge of the AI. See the for more information.

Once FAQs are created you can start to configure them to be used in your flows by adding an Iterate node to your flow and add references to the FAQs you want to include in this flow. See the for more information.

tags
Intents page
Iterate node
Iterate flow node
FAQs
Add FAQ
Create intent
Import intent