> For the complete documentation index, see [llms.txt](https://manuals.dialox.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manuals.dialox.ai/studio/home/customer-settings/advanced-settings.md).

# Advanced settings

There are two advanced settings that can be managed by Customers and Agencies:

<figure><img src="/files/1U4f4IXN4azImmGIy3uL" alt=""><figcaption><p>Advanced environment settings</p></figcaption></figure>

## Require Multi-factor authentication

To secure the access to your environment the members can be forced to use Multi-factor authentication. The user will then be asked to provide another piece of information that only this user is supposed to have.

Now you can manage your personal authentication settings in the [security section of your profile](https://manuals.dialox.ai/settings/user-settings/security).

### How does Multi-factor authentication work when a user has access to multiple environments?

When only one environment to which a user has access require Multi-factor authentication, this user will be required to login using Multi-factor authentication, even when the user isn't accessing this environment at all.

### When will Multi-factor authentication not appears while it is enabled?

The Multi-factor authentication question at login is only offered when logging in using the email and password as credentials. For authentication using one of the SSO providers, this Multi-factor step is skipped, since the SSO provider is then trusted.

## Customize conversation archival

Conversation and contact information will be collected and stored when users interact with your Bots. The system will store this information for an indefinite period of time unless you configure otherwise.

By enabling the **Customize conversation archival** in the **Advanced Settings** page of an environment, the amount of days conversation data is stored can be limited.&#x20;

<figure><img src="/files/QBxdMeeQiIKC10COb60t" alt=""><figcaption><p>Archive conversations after N days</p></figcaption></figure>

This settings will impact the following data:

* conversation contents (the messages)
* conversation variables
* user contents&#x20;
* user variables
* attachments and media (including audio) that is send by a user to the Bot


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://manuals.dialox.ai/studio/home/customer-settings/advanced-settings.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.