Opening hours
Where do i configure the opening hours of our business?
Rules for escalation (i.e. forwarding to an agent, taking a note or deflecting to another channel) are often dependent on the opening hours of the business.
Instructions
Go to Settings.
Click on Openings hours.
Enable or disable a day with the toggle.
Enter the opening and closing times in the time boes for the enabled days.
Click on the Save button.
(1/2) Office hours
Generally office hours will dictate the bots behavior according to the openings hours you have defined in the first tab of the opening hours.
![](https://manuals.dialox.ai/~gitbook/image?url=https%3A%2F%2F3356808761-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FEBQHGJABNTj5ISSOTRxM%252Fuploads%252FHJW1ksT0pf3ttvjfqGCz%252FScreenshot%25202024-07-29%2520at%252010.29.55.png%3Falt%3Dmedia%26token%3D1b67c7c6-0423-4629-b2cd-cd2138ed0238&width=768&dpr=4&quality=100&sign=55e2d595&sv=1)
(2/2) Operator occupancy
Operator occupancy will show you a list of yourself and-or coworkers that are Available for chat through the bot's opening hours.
![](https://manuals.dialox.ai/~gitbook/image?url=https%3A%2F%2F3356808761-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FEBQHGJABNTj5ISSOTRxM%252Fuploads%252Fmp9zw4Lz7m6l1nZC1ydP%252FScreenshot%25202024-07-29%2520at%252010.30.31.png%3Falt%3Dmedia%26token%3Db5e73ffb-6919-494d-8666-81dddee551b9&width=768&dpr=4&quality=100&sign=6ae7275c&sv=1)
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