Opening hours
Where do i configure the opening hours of our business?
Rules for escalation (i.e. forwarding to an agent, taking a note or deflecting to another channel) are often dependent on the opening hours of the business.
Instructions
Go to Settings.
Click on Openings hours.
Enable or disable a day with the toggle.
Enter the opening and closing times in the time boes for the enabled days.
Click on the Save button.
(1/2) Office hours
Generally office hours will dictate the bots behavior according to the openings hours you have defined in the first tab of the opening hours.
(2/2) Operator occupancy
Operator occupancy will show you a list of yourself and-or coworkers that are Available for chat through the bot's opening hours.
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